Pierre-Antoine Blondel

Here are some of the results of the 2009 Devoteam survey (based on 208 responses (Devoteam answers excludes) : IT executive (7%) – Other Executive (20%) – Organization (<1000=42% – <5000=26% – >5000=32%)- All activity sectors are cover)

• About our client’s processes

51% of processes descriptive exist (24% have details and seems adapted) – 70% doesn’t have any specifics tools–For only 21% there is a global Processes governance that cover the whole organization (32% there isn’t or they don’t know about it)

• About our client’s information:

44% knows witch information concern regulation aspects – For 25% there is are some persons that handle and maintain information for the whole organization [we didn't talk of governance for this question] (46% there isn’t or they don’t know about it) – For 81% ‘ information Governance’ will bring better compliance – For 86% Information Governance is necessary for CEO (73% for CIO)

• About our client’s information services ( ‘2009 Devoteam survey’):

The most used services about managing information are : Portals (71%), Document (digital or not) (66%), and synchronic tools like Phone, Visio conference (63%)

The most proposed services about managing information are : Portals (62%), Business specifics solutions (46%), Collaborative (43%)

• About our client’s satisfaction evaluation on ‘Information management’ ( ‘2009 Devoteam survey’):

For users of ‘information services’, the most important aspect of the relation between users and suppliers are : SLA (47%), having someone responsible of the Service (41%), to pay for the service (38%)

For users of ‘information services’, the most important aspect of the relation between users and suppliers are : Responsibility Formalization between users and suppliers (41%), SLA (37%), having someone responsible of the Service (34%).

The biggest difference between what user estimate important and what supplier estimate is about the services catalog (14% for user, and 33% for supplier).

All the results and analysis will be public in one or 2 weeks. I will put a link in the Blog.